Shipping policy

Shipping Policy

CoolBellPK.com

At CoolBell, we aim to deliver your orders quickly and safely. Please read our Shipping Policy carefully.

1. Shipping Coverage

  • We currently offer shipping across Pakistan only.

  • International shipping is not available at this time.

2. Order Processing Time

  • Orders are processed within 2-5 working days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

  • Estimated delivery time is 2–5 working days, depending on your city and courier service.

  • Delivery to remote or rural areas may take longer.

  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) are clearly mentioned at checkout or shared during order confirmation.

  • Shipping charges may vary based on location, weight, and order size.

  • Any promotional free shipping offers are subject to terms and conditions.

5. Cash on Delivery (COD)

  • Cash on Delivery (COD) is available in selected cities across Pakistan.

  • Customers are requested to keep the exact amount ready at the time of delivery.

  • Refusal of COD orders without a valid reason may result in future order restrictions.

6. Courier Services

  • We use reliable third-party courier companies to deliver orders.

  • Once the order is dispatched, CoolBell is not responsible for delays caused by courier services.

  • Tracking details will be shared when available.

7. Address & Contact Information

  • Customers are responsible for providing a complete and accurate delivery address and active contact number.

  • CoolBell is not responsible for delivery failure due to incorrect or incomplete address details.

8. Failed or Returned Deliveries

  • If an order is returned due to:

    • Incorrect address

    • Customer unavailability

    • Refusal to accept delivery
      the customer may be required to pay additional shipping charges for re-dispatch.

9. Damaged Shipments

  • If your parcel is received in a damaged condition, please:

    • Record a video while opening the parcel

    • Contact us within 48 hours of delivery with proof

  • Claims made without evidence may not be accepted.

10. Wholesale / Carton Orders

  • Delivery timelines and shipping charges for wholesale or carton-based orders may differ.

  • Such terms will be shared and agreed upon at the time of order confirmation.

11. Contact Us

For shipping-related queries, please contact:

📱 WhatsApp: +92 324 3407717
📧 Email: sstechbiz@gmail.com
🌐 Website: www.coolbellpk.com